Water Billing and Disconnection Policy

Adopted by Board Resolution No. 2025-004
Date:  May 23, 2025

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Preamble

This policy is adopted in accordance with the bulk water service agreement between the Almiya Homeowners Association, Inc. (the “Association”) and the Metropolitan Cebu Water District (MCWD), and pursuant to Republic Act No. 9904, known as the Magna Carta for Homeowners and Homeowners’ Associations.
 

Due to increasing water costs and challenges in collections from some homeowners, this policy aims to ensure fair billing, continuous service, and financial sustainability of the subdivision’s water utility operations.
 

SECTION 1: Coverage

This policy applies to all lot and unit owners in Almiya Subdivision, whether the unit is occupied or vacant.
 

SECTION 2: Mandatory Participation

All homeowners with a water connection must pay their share of the monthly water bill, based on the community’s total consumption and allocation system.
 

SECTION 3: Water Disconnection Requests

• Homeowners may request a temporary disconnection in writing.

• Fees:

  • Disconnection Fee: Php 1,000

  • Reconnection Fee (voluntary): Php 2,000

  • Reconnection Fee (due to non-payment): Php 3,000

• Disconnection must be verified by an authorized HOA representative.
   

SECTION 4: Reconnection Requirements

• Submit a written request for reconnection.

• All unpaid dues must be paid before reconnection.
   

SECTION 5: Monthly Base Fee for Disconnected Units

Even when disconnected, the unit owner must pay a minimum base fee of Php 500/month to cover:

• System infrastructure maintenance

• Administrative operations

• Shared utilities
   

SECTION 6: Duration and Renewal of Disconnection

• A disconnection is valid for up to 12 months.

• After 12 months, billing resumes automatically unless a new request is submitted and approved.
   

SECTION 7: Enforcement and Penalties

• Unauthorized use or reconnection will result in:

  • Immediate back-billing

  • Penalty charges

  • Possible suspension of HOA privileges, subject to due process
     

SECTION 8: Collection Enhancement  Measures

To improve payment collections:

• The Php 500 base fee will be integrated into the monthly HOA dues.

• A 5% penalty per month applies to late water payments.

• A monthly billing report will be released via official HOA channels.

• All water dues must be cleared before an HOA clearance is issued for:

  • Sale

  • Lease

  • Unit transfer
     

SECTION 9: Water Meter Concerns

Meter Test Requests

• Homeowners may request a test to verify meter accuracy.

• The meter will be tested in series with a reference unit.

• Applicable fees apply based on rates from the HOA-accredited leak expert.
   

Faulty Water Meters

• Meters with no usage or silt buildup must be replaced.

  • Recommended meter: ARAD meter – Php 3,000

  • Labor: Charged separately by HOA-accredited installer

• Affected homeowners will be notified and given a compliance deadline.
   

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